"High-level claims handling !"



The proof of the pudding is in the eating, as they say. W​​hen it comes to insurance, claims handling is a key element in how an insurer is judged.

At Aviabel we do everything to organize our claims handling at the highest possible level. As a specialist insurer we can call on more than 80 years experience in dealing with aviation losses. 


  • What can you expect from us in the event of a loss?

    • quick and efficient handling of the claim
    • specialist knowledge
    • years of experience
    • accessibility: we aim to be reachable 24 hours a day, seven days a week
    • personal service
    • local support, wherever the loss occurs​


  • Our key assets for claims handling

    • Our claims representatives are passionate about aviation.
    • Our team includes pilots, not just lawyers.
    • We're happy to deal with you directly in many languages: English, French, Dutch, German, Russian, Spanish, Portuguese, Italian, Mandarin and more.
    • Our claims representatives are in constant contact with our underwriters. This exchange gives us access to a massive reserve of knowhow about aviation.
    • Our team is a perfect mix of experience (some of our claims representatives have been in the business for more than 25 years) and young, ambitious talent.
    • We have an extensive network of reliable specialist experts and lawyers.
    • We strive for the highest levels of service in terms of availability and rapid compensation for losses.​


How to file a claim?

You can file a claim via any of these channels:

    • Mail us :      claims@aviabel.com.
    • Call :           +32 2 349 12 35
    • Write to us: Aviabel – Claims, Avenue Louise, 326 boîte 3 - 1050 Brussels
    • By fax :       +32 2 349 12 39​

Contact Info

Claims Department

claims @ aviabel.com

T +32 2 349 12 35